RETURN INSTRUCTIONS

 

Return Instructions;

1.      Click on “Printable Return Form” at left and print return form.

2.      Complete all requested information on repair form. Please print clearly.

3.      Pack product carefully to avoid damage. A sturdy box is recommended. Ship unit prepaid in a way it can be traced (i.e.UPS).

4.      Include all parts of the Polar heart rate monitor for a complete check of the unit.

5.      The Polar warranty covers the receiver and transm

itter for 2 years from the date of purchase for defects in material or workmanship. Battery is covered for the first 6 months. Damage caused by misuse, improper or unauthorized maintenance is not covered.

6.      Ship postage prepaid to an authorized Polar service center. Warranty repairs must be sent to the New York Service Center.

 

POLAR SERVICE CENTER
Attn: Technical Service
7621 East Joy Road
Ann Arbor,  MI  48105
800-287-5901 (phone)
734-996-4650 (fax)

 

POLAR ELECTRO INC
Attn: Service Center
1111 Marcus Avenue           Suite M15
Lake Success,  NY 11042-1034
800-227-1314 (phone)
516-364-5454 (fax)

 

Common Repair Charges:

Battery replacement
 
$12.95      
 		 A, M, FS and F series receiver
 
$15.95
 		 S, CS, RS and ANX series receiver
 
$12.95
 		 Wearlink transmitter
 
$12.95
 		 S series sensors and footpad
 

         

Transmitter replacement
 
$24.95     
 		  T-31 (with trade-in) (does not include elastic strap)
 
$30.95 T-31C (with trade-in) (does not include elastic strap)
 
$39.95 Wearlink (replacement connector, does not include strap)
 
$49.95
 		 WIND (replacement connector, does not include strap)
 

          

Elastic strap
 
$5.99     
 		  T-31 & t-31C (replacement strap)
 
$17.95 Wearlink or WIND (replacement strap)
 

 

Shipping and handling Shipping rates are for packages weighing up to 2 pounds. Additional charges will be applied for packages over 1 pound. Standard shipping methods vary according to service center.

 

Standard shipping:            $7.50 Ground UPS

Alternate shipping:           $7.00 USPS Priority Mail*

                                                  $25.00 USPS Express Mail

                                            Call or e-mail for Next Day Air or 2nd Day Air shipping charges.

 

 


 

Have you considered a Trade-Up? You can save 30 – 40 % off the retail price of a NEW Polar heart rate monitor. Compare the cost of repairing your current monitor to the discounted price of a new Polar model with upgraded features.

 

If you have any questions please contact our Service Department, Monday – Friday from 9:00 a.m. – 4:30 p.m. EST.

 800-287-5901 / service@polarservicecenter.com

 

If you are local – call us at 800-287-5901 or 734-996-5900,  9:00 a.m. – 4:30 p.m. Eastern time, for directions.

 

We recommend that you purchase new Polar products from an authorized Polar dealer.

Polar products that are purchased from and unauthorized reseller WILL NOT be covered under the Polar 2 year warranty. Additionally, you may potentially run the risk of buying a refurbished or reconditioned unit from an unauthorized reseller.

When you buy from an authorized Polar dealer, you can be sure that you are receiving a first quality product and the backing of the 2 year warranty we extend to authorized purchasers.

Also, any Polar product sold on an open auction site (e.g. e-bay) is considered to be the re-sale of a previously owned product and will not be covered under the original 2 year warranty extended to the original purchaser. This is regardless of the condition of the product.