Common Repair Charges:

Shipping and handling Shipping rates are for packages weighing up to 2 pounds. Additional charges will be applied for packages over 1 pound. Standard shipping methods vary according to service center.

Standard shipping:            $7.00 USPS Priority Mail*

Alternate shipping:           $7.50 Ground UPS

                                               $25.00 USPS Express Mail

                                            Call or e-mail for Next Day Air or 2nd Day Air shipping charges.

• Contiguous U.S. shipping charges. Call  for shipping to Alaska, Hawaii or outside the US.

• Service center is not responsible for items lost in transit for uninsured shipments.

• NO prepaid shipping accepted for returns.

Have you considered a Trade-Up? You can save 20 – 30 % off the retail price of a NEW Polar heart rate monitor. Compare the cost of repairing your current monitor to the discounted price of a new Polar model with upgraded features.

If you have any questions please contact our Service Department, Monday – Friday from 9:00 a.m. – 4:30 p.m. EST.

 800-287-5901 / service@polarservicecenter.com

We can service your Polar monitor while you wait if you bring it in between the hours of 9:00 a.m. and 2:00 p.m. Monday through Friday. Otherwise you can drop your unit off and pick it up the next business day. Call 800-742-4478 for directions.

We recommend that you purchase new Polar products from an authorized Polar dealer.

Polar products that are purchased from and unauthorized reseller WILL NOT be covered under the Polar 2 year warranty. Additionally, you may potentially run the risk of buying a refurbished or reconditioned unit from an unauthorized reseller.

When you buy from an authorized Polar dealer, you can be sure that you are receiving a first quality product and the backing of the 2 year warranty we extend to authorized purchasers.

Also, any Polar product sold on an open auction site (e.g. e-bay) is considered to be the re-sale of a previously owned product and will not be covered under the original 2 year warranty extended to the original purchaser. This is regardless of the condition of the product.